AyeshaMall Return & Refund Policy

Overview

AyeshaMall, one of Pakistan's leading e-commerce platforms, offers users a 7-day money-back guarantee, ensuring a hassle-free return and refund process for buyers who receive damaged, faulty, or unsatisfactory products.

Eligibility & Time Frame

• 7-Day Return Window: Buyers can initiate a return within 7 days of receipt if the product has quality issues, is damaged, or doesn't match the description.
• Applicable Conditions: Valid reasons include product damage, defects, or significant mismatch with expectations.

Return Process

1. Request Initiation

• Use the "Return" feature on the AyeshaMall website to submit a return request.

2. Courier Pickup

• AyeshaMall coordinates a free pickup with our partner couriers.

3. Inspection & Approval

• Returned items are inspected to confirm they meet return criteria (e.g., original packaging, unused condition).

4. Refund Issuance

• Once approved, refunds are processed via the original payment method (e.g., COD refund back via Easypaisa/JazzCash or to the payment card).

Cost & Guarantees

• No Extra Charges: Return pickups are free—buyers are not responsible for courier fees.
• Money-Back Guarantee: Ensures a refund for valid returns, solidifying trust in product quality.

Special Cases

• Quality Assurance: AyeshaMall conducts quality checks before listing products, supporting return reliability.

Why This Matters

This return policy provides:

• Buyer Confidence: 7-day returns with no hidden costs.
• Strong Customer Support: Easy online return requests and responsive coordination.
• Safety Nets: Quality checks and guaranteed money-back refunds.

Summary Table

Feature	Details
Return period	7 days from product receipt
Return reasons	Damage, defect, or mismatch with product description
Process	Online request → Free pickup → Inspection → Refund
Refund method	Issued via original payment channel (COD, Easypaisa, JazzCash, card)
Cost	No return shipping charges for buyer

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at contactayeshamall@gmail.com.